We had an interesting call in October from an old client, John Warner of SW Holdings. They’re in the process of making some significant changes to the structure of the business and one of the companies in the holding group, Plantation Coffee needed some help with an upcoming customer audit.
This however was an audit with a difference, one of Plantation’s customers is seeking to supply a large buying consortium and the audit was to be carried out as part of the approval process. The audit was conducted by STS against their Standard Code of Practice for Food Supply under their UKAS Product Accreditation.
Some diverse and interesting preparation work covering areas we don’t usually get involved in including HACCP coupled with various system updates saw John through to the issue of Certification at the first attempt. At the conclusion of a long day Mal was pleased to receive the comment ‘I’m so glad I called you, I couldn’t have done this without you’. All this was achieved within 4 weeks of the original call.